Contacting support
DeveloperLook provides support for RentalSuite merchants.
Before you contact us
- Check the FAQ. most storefront issues are theme block, product link, or availability related.
- Note your myshopify.com domain and the product SKU or booking reference.
- Share a screenshot of the admin screen and the live page URL where the issue occurs.
- For checkout issues, include a test order time (no full card numbers).
Support channels
| Channel | Link |
|---|---|
| Support form | Support & Contact |
| Website | developerlook.com |
Response times
- Standard. within 1–2 business days
- Critical checkout or inventory failures. mark subject “Urgent” and include steps to reproduce
What to include
- Shopify store URL
- Product SKU or booking / inquiry ID
- Theme name and version
- Browser and device tested
- Whether the issue occurs on the live theme or a preview
Feature requests
We welcome feedback on storefront rentals, bookings, inventory, and integrations. Send ideas through the Support & Contact form with “Feature request” in the subject.
Documentation updates
This documentation site is updated alongside app releases. Suggest doc improvements via the same support channel.